Due to the enormous popularity of MicroSpy products you should allow up to a week for your order to be made up, if we are particularly busy it may be longer so please email us first if you need your camera in a hurry, so we can estimate the delivery for you.


Legal Statement


Be sure to check and verify your local laws as to whether or not it is legal to use any of our products or services.

MicroSpy Limited will not be held responsible in any way whatsoever for any action resulting from the use of our products or services.


MicroSpy Limited or any of their agents or subsidiaries will not be held responsible for any illegal use of our products or services. We are not responsible to the buyer or buyer's agent or any third party for any direct, indirect, special, incidental or consequential damages, injury or losses arising out of use, misuse or the inability to use any of our products.


It is the responsibility of the buyer and not the manufacturer, merchant or seller to ascertain and obey all applicable local, or none local laws in regard of the possession and/or use of our products. You are advised to obtain reliable professional advice from a licensed expert who is qualified to advise you in your jurisdiction before purchasing any of our products.


If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page, if you need to write to us use the details below but remember to email us first so we can make sue we have our post collected from the site post room.


MicroSpy Limited

47 Passmore Milton Keynes United Kingdom.

Phone: 01908-607006

Email: sitealerts@microspy.com



Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart.

After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.


We accept PayPal Payments or online Credit Card payments via the Secure PayPal Credit Card Payments service.

Once your payment has been confirmed we will purchase a host product on your behalf and proceed to modify it according to your instructions. The host product from the onset belongs to you and as we respect your privacy we promise not to divulge your purchase to any third party.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us on 01908-607006 or email sitealerts@microspy.com and we will correct the mistake.


When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to source a particular component of the product or for some other reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note:-  Sometimes there are reasons why we can not supply our products to you and your order may be cancelled and your payment refunded without any explanation being given, please accept our apologies and good luck in finding an alternative supplier.


Shipping and Handling

When your order has been manufactured and tested we will ship it as soon as possible unless you ask us to let you know before hand so that you can make arrangements to be in.


All parcels are sent Royal Mail Special Delivery in plain packages with just the wording FRAGILE and your address and our packing list details in a stick on window pouch.

Our sender return message 47 Passmore, MK6 3DY" will also appear somewhere on the package.

We may also include a "Prevent Credit Card Fraud" message just in case the parcel arrives and the recipient does not know anything about the order.


We will email you the shipping details and a link to the Royal Mail tracking website so you can find out exactly where your parcel is at any time. You will need to provide a signature on delivery so someone must be available otherwise the parcel will be returned to the depot and card left to let you know.


The delivery details that you provide on your order will be deemed to be correct and we cannot be held responsible for and loss or delay of your order if the details you provide are incorrect.

We will of course start a claim to recover the cost and if successful replace your order but we cannot be held responsible for fraud or mistakes that are out of our control.



Delivery Schedule

When your order is ready to ship we will email you with the delivery details. You must inform us within two working days if the goods are lost or damaged in transit or if the contents do not agree with the packing list so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.


You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Credit Card Security

Credit Card Security Check - After placing your order you may be asked at a later date to confirm the exact amount we have taken from your credit card account - your order will be cancelled if you cannot provide us with this information when asked.


Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01908-607006 or writing to us at MicroSpy Limited, 47 Passmore, Milton Keynes, Bucks MK63DY.


Returns Policy

If you cancel your order the same working day and the goods have not been sent out then there is no charge, we just delete the order from our records.

If the goods have been sent out you can still cancel your order and return the goods to us within 7 working days however you will be expected to pay the cost of postage and insurance.


Goods Returned for refund will incur a 10% restocking fee.


If you have requested a special product of your choice or requested special work to be done on a product, for example re-sprayed a different colour this will be charged for separately and the cost of such work is not refundable.


Before you return the product contact us by email via the site or telephone (01908-270007) quoting the order number supplied to you. Your refund will be paid within 30 days. Don't forget you are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or incorrectly described.


Any goods returned should be in saleable condition.


These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.


None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


Privacy Policy

MicroSpy Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party.


Cookies may be used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.

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